How To Buy

How To Use Our Website

At Gigant, we make it simple to find the right products for your needs with two distinct purchasing options, easily identifiable by colour-coded icons:

Buy Online:
Products available for immediate purchase online are marked with a red shopping trolley icon. Simply browse, add to your cart, and proceed to checkout for a smooth and straightforward online shopping experience.

Request a Quote:
For products that require a tailored solution, look for the blue speech bubble icon. These items are available through our "Request a Quote" process, allowing us to provide custom pricing and product advice. After submitting your request, our team will prepare a personalised quote and guide you through the next steps.

Find out more below.

How To Buy Online

Our website offers a seamless online shopping experience for products available for direct purchase. To buy online:

• Browse Products: Navigate through our product categories to find the items you need.
• Add to Basket: Click the "Add to Basket" button on the product page to include the item in your shopping basket.
• Review Basket: Access your shopping basket to review selected items, adjust quantities, or remove products as needed.
• Update Shipping location: For our "Buy Online" products, all postage and packaging to UK Mainland is included in the individual product prices. If you require delivery to another location, we will instead issue a quotation.
• Proceed to Checkout: Click "Proceed with Order" to enter your billing and shipping information.
• Payment: Choose your preferred payment method and complete the transaction.
• Order Confirmation: After payment, you'll receive an order confirmation email with details and tracking information. Our team will be in touch to clarify anything and update you with next steps.

How To Request A Quote

For products that require a personalised quote:

• Browse Products: Navigate through our product categories to find the items you need.
• Add to Online Quote Builder: Click the "Request a Quote" button on the product page to include the item in your Online Quote Builder basket
• Review Basket: Access your Online Quote Builder basket to review selected items, adjust quantities, or remove products as needed.
• Proceed to Checkout: Click "Proceed with Order" to enter your invoicing, shipping and contact information.
• Submit Request: Submit the form to send your quote request to our team.
• Receive Quote: Our team will review your request and send a detailed quote to your email as soon as possible.

What Happens After You Request A Quote?

Once you've submitted a quote request:

• Review: Our sales team evaluates your requirements and prepares a tailored quote.
• Communication: We may contact you for additional information or clarification.
• Quote Delivery: You'll receive a comprehensive quote via email, including pricing, lead times, and any other pertinent details.
• Placing an Order: If you accept the quote, follow the instructions provided to proceed with the order.

How To Place An Order

We are pleased to accept orders by email or via the telephone. Please quote the article reference of the items you require or our quotation reference.

Please do not hesitate to contact us if you require any assistance. We have local sales personnel ready to assist by phone or to visit.

Payment Terms

We accept all major credit cards or following a company credit check we can provide a credit account.

Returns Policy

Customers must arrange for the goods to be shipped back to our warehouse in Sweden at their own expense. We will then refund the price of the goods minus a 25% re-stocking fee. We do however assess returns on an individual basis. The customer must inform us that they want to return the goods within 7 days of delivery.

If the goods are faulty they will be replaced at no expense to the customer.